Patient Experience & Operations Leader Job Description

The LightHouse Chiropractic & Acupuncture | Wichita, KS

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Working at The LightHouse is fun, fast-paced, challenging in the best way, growth-oriented, and deeply meaningful.

We are not looking for someone to sit behind a desk and answer phones.

We are looking for someone who wants to own the front of the business.

The LightHouse is a family-focused chiropractic and wellness practice serving pregnant mothers, babies, children, athletes, and families who are committed to living healthier, happier lives. Every day, we have the opportunity to help people heal, grow, and thrive.

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We are searching for a highly motivated leader who loves people, learns quickly, takes initiative, and thrives in a busy environment. The right person will help create an exceptional patient experience while supporting the daily operations that keep our practice running smoothly.

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If you're the kind of person who sees what needs to be done and does it, loves responsibility, enjoys helping people, and wants to be part of something bigger than yourself, we'd love to meet you.

 

 

What you'll do

• Lead and elevate the patient experience from check-in to check-out

• Manage scheduling, communications, and daily front desk operations

• Confidently discuss finances, memberships, and care plans with patients

• Help maintain high standards in collections, scheduling, and follow-through

• Support team communication and office flow

• Learn and master office software and systems

• Help onboard and train future team members

• Anticipate needs and solve problems before they become problems

• Support community events, workshops, and practice growth initiatives

• Help create an environment that is energetic, organized, welcoming, and fun

 

The ideal candidate

• you may be a great fit if

  • Love people and genuinely enjoy helping others

  • Thrive in a fast-paced environment

  • Are highly organized and detail-oriented

  • Learn new systems and software quickly

  • Have leadership experience or natural leadership ability

  • Are confident, professional, and warm

  • Enjoy working with children and families

  • Have a passion for health, wellness, personal growth, or natural healthcare

  • Take ownership instead of waiting for instructions

  • Bring positive energy and enthusiasm to a team

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• You probably won't enjoy this role if

  • You prefer a slow-paced environment

  • You need constant supervision or direction

  • You dislike accountability

  • You avoid difficult conversations

  • You struggle to adapt when priorities change

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Compensation & Growth

• Starting Pay: $18–22/hour (based on experience, capacity, and leadership potential)

• Full-Time Position (30–40 hours/week)

• Leadership Track Position

• Opportunity to transition to salary after successful 90-day onboarding

• Performance and leadership bonus opportunities

• Paid training and ongoing professional development

• Opportunity to grow into a key leadership role within the organization

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Schedule

• Monday–Wednesday: 8:30 AM – 5:00 PM

• Thursday: 8:30 AM – 1:30 PM

• Friday: 8:30 AM – 1:30 PM

• No evenings

• No weekends

• Occasional community events planned in advance

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About The LightHouse

Our mission is simple:

To help people heal, grow, and thrive by restoring connection, hope, and health.

We believe in serving families, creating remarkable experiences, and building a team culture rooted in energy, enthusiasm, effort, efficiency, and excellence.

We work hard. We laugh a lot. We care deeply.​​

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